Privacy policy

General Information

This document containing Privacy Policy, including the use of cookies (hereinafter referred to as: the Policy) in all our web sites, i.e.:

www.zepter.com.pl
www.zepter.pl
www.bioptron.pl
shop.zepter.com.pl
shop.zepter.com

and beyond the Internet,

has been created and adopted by Zepter International Polska sp. z o.o. with its registered office in Warsaw (Contact details: Zepter International Poland sp. z o.o., ul. Domaniewska 37, 02-672 Warszawa, tel. (22) 565 84 84, (22) 565 80 00, help desk: (22) 230 99 40, e-mail: zepter@zepter.com.pl) as personal data Administrator.

In order to increase transparency and improve reception of information in the Policy, our customers and site users shall be indicated with personal pronoun "You", and the Administrator of personal data with - "we".

We are the Administrator of your personal data, because we decide about the purposes and method of their processing, and as an Administrator we are also responsible for their legitimate and secure processing. The protection of personal data is very important to us and therefore we encourage you to review the policy which will clearly explain and will help you to understand the basic principles governing the collection and processing of your personal data by us.

At the same time, we reserve that we shall each time pass the information from the Data Administrator required by law, in particular regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (hereinafter: Regulation), including the legal basis and the purposes of the processing of your personal data, for the period of their storage and your powers with regard to the processing of your personal data, at the latest upon the acquisition of your personal data or this informationwill be appropriately amended - in the case when you share your additional personal data or express consent to the processing for additional purposes. In the event of any discrepancy between the Policy and the Data Administrator information referred to above, the information shall be binding.

Safety

In accordance with the requirements of the Regulation, we have appointed the Data Protection Officer to coordinate the regularity of the processing of your personal data in our company. You can contact them at the email address: iod@zepter.com.pl or at: Inspektor Ochrony Danych Zepter International Poland sp. z o.o., ul. Domaniewska 37, 02-672 Warsaw in order to obtain answers to questions regarding the processing of your personal data or to exercise the powers rleated to their processing described in the Policy.

We shall ensure that only trained and authorized persons shall have access to your personal data, only to the extent necessary to perform the operations on the data arising out of the aim approved for processing.

We collect your personal information for specific, explicit and legitimate purposes and we do not process them further in a manner inconsistent with the previously set objectives. We store the collected personal data for no longer than is necessary for the purposes for which the data are processed. Our processing of your personal data is always in accordance with legal grounds, we strive for it to be reliable and carried out in the most transparent way for you and to keep your data up to date. In order to ensure adequate security of your personal information, we apply technical and organizational measures to protect them against unauthorised or unlawful processing and accidental loss, destruction or damage. To do this, we have implemented the appropriate procedures and we process personal data that are adequate, relevant and limited to what is necessary for the purposes for which they are processed in accordance with the principle of minimizing. We also make every effort to make the transfer of your data within our web pages as safe as possible and to this end we apply secure encryption protocol communication (SSL).

If we need to entrust your personal data to entities processing them on our behalf (e.g. to a delivery company to deliver products that you purchased), we do this in accordance with the law and on the basis of agreements governing the processing rules and imposing safety standards adopted by us on the data processor. You can read more on the transfer of your data in point 5.

Collection and processing of personal data

Directly from you

You can visit this and other of our websites without giving your personal data. However, if you decide to conclude a contract or benefit from our services (on-line and outside the Internet) you will be asked to provide personal data necessary for the implementation of the aforementioned aim and their provision will be the prerequisite to the conclusion of the agreement or the provision of a specific service. For more information when the provision of personal data is necessary for the conclusion of the agreement or the provision of services, see below in the section on grounds and the purposes of the processing of personal data.

We may also receive your personal data in the course of recruitment processes when you decide to send us your application form or when you contact us for another purpose, making a contact in any form.

In addition, when you use our web pages, we also come in the possession of such personal data for which the collection is a consequence of the operation of our IT systems (e.g. IP number). IP is a number assigned to a computer or other device when connected to the Internet that allows communication between your computer/device and the server. IP addresses together with information on visitors' activity may be recorded by us in the system logs, in order to ensure the security of networks and information and for diagnostic purposes.
In addition, we also have access to the data on your activity on our websites. This information may be used in aggregate form in order to carry out the analysis of trends and evaluation of web pages. Based on this data, we do not identify individual users.

You can read more about the collection of data on your activity on our website in points 7, 8 and 9.

From other sources

We can also obtain your personal data from other sources such as:

If you are paying for products purchase from us through a bank or payment operator, we shall come into possession of information about what account, or through which payment institution, you have made you payment. These data will be processed in order to verify that you have made the correct payment and if necessary also to reimburse your payments,
Your data can also be obtained if you are identified as the recipient of goods purchased from us,
as part of our discount and loyalty programs, their participants may recommend you to the program and in the event of such a command we will contact you using your personal data provided to us by the participants - with your consent and in accordance with the rules of the program concerned. If you are already a participant of our discount and loyalty program and you have commended a next person to the program, we shall inform them of this fact by forwarding your identification number. For more information regarding the processing of personal data for our discount and loyalty programs, see terms and conditions of these programs that are also shared at www.zepter.pl.
We may also come in possession of your data due from another administrator, e.g. when we purchase a database for marketing purposes, which contains your personal data. However, they may only be transferred if you consent to such provision by the administrator that transfers them to us.

Grounds and purposes of personal data processing

The conclusion and implementation of contracts and the provision of services.

You will be required to provide your personal data, if you decide to purchase any of our products or use our services. This may take place when:

you open an account in one of our Online Stores and use other services available through the account in our online store. For more information on the processing of personal data for our online stores, go to terms and conditions available at www.shop.zepter.com www.shop.zepter.com.pl,
newsletter subscriptions,
conclusion and implementation of a sales agreement, both in an online store, office, by phone and with the participation of our sales representative. You will receive more information on the processing of personal data to conclude contracts of sale outside the Internet before the conclusion of the Agreement, from our employees or sales representatives
participation in the discount and loyalty programs, both on-line and in the traditional way,
replies to your messages sent via contact forms available on our website.

Under the agreements concluded with us and the services provided for you, we process only personal data necessary for their conclusion and implementation and each time before giving your personal data in detail, we shall specify their scope necessary for the implementation of the assumed objective. For example, for sales agreements concluded in our online store, these will be:

first name
surname:
address (place of residence or for the delivery of the goods),
phone number
email

and in the case of the company:

company name
Tax id no. (NIP)
address (of the registered office or for the delivery of the goods),
phone number
email

Processing of data in order to meet our legal obligations

In addition to the processing of your personal data for the implementation of the agreements and the provision of services, we are also entitled to their processing in order to fulfill our legal obligations. For example, if you purchased our products, after payment of the price, we are obliged by law to issue and store for a set period of time an invoice that documents this sale, for tax and accounting purposes, which includes buyer's data, i.e. yours.

Processing of data in the legitimate interest

We can also process your personal data for the purposes of our legitimate interests. Such a legitimate interest may exist because of the relationship between the person whose data are processed and the administrator, for example, where the person is administrator's client. A legitimate interest when we can use your personal data is for example marketing of our products and services. In order to meet this objective, we will be entitled to provide you information about our products, e.g. through our sales representatives.

Processing of data on the basis of the consent

In addition, you can give additional voluntary consents for the processing of your personal data in order to:

conduct direct marketing using automated calling systems and using your telecommunications devices. Phone, tablet, computer are the most popular and fastest means of communication today used also for the purposes of advertising and marketing and communication conducted with their use is possible without direct human intervention on sender's part (automatically). However, in order to contact you this way, the law regulations require us to obtain your permission. We shall use this communication channel reasonable by sending you marketing information about our products,
or trade information about us or our products and services by electronic means. If you would like to receive such information from us to your electronic mail address, we are also obliged to obtain your permission - regardless of the consent described above.

Personal data sharing

Your personal information will be made available to third parties only to the extent necessary and for the purpose resulting from agreements concluded between us and for the provision of services to you. As we have already indicated above, we share personal data always in accordance with the applicable law and on the basis of agreement binding us with the entities which we share them with. This way your personal data may be made available to:

our sales representatives who e.g. are intermediaries in the conclusion of contracts of sale or provide after sales service,
payment operators: e.g. banks or payment operators in the online shop,
courier to the extent necessary to provide purchased products,
postal operator to send mail,
authorized repair and maintenance services providers for products that you purchased,
providers of our IT services including: providers of program and software platform for our online store and services that we provide by electronic means and providers of technical support for our IT systems,
entities with the help of which we conduct marketing activities such as: our sales representatives who offer our products and advertising agencies that on our behalf will organize advertising campaigns,
entities which provide advisory, audit, tax and legal aid services for us, e.g. expert auditor in connection with the audit of financial statements in our company.

The powers available to you with regard to the processing of your personal data.

The Regulation grants you a number of rights associated with the processing of your personal data that you can take advantage of:

the right of access to your personal data - you can always ask us about the processing of your personal data (their scope, basis, the purpose of the processing, storage time of data or other issues you are interested in and which are related to the processing of your personal data) and you can ask us to provide their copies,
the right to rectify your personal data - we want and we are obliged by the provisions of the Regulation to care that your data which we process were in accordance with the facts and always up to date. This is not possible without your help. We encourage you to contact us when your personal data will be changed or you notice an error. If you have an account in our online store, you can also rectify the data contained there on your own,
the right to delete personal your data - this is the so called "right to be forgotten". If we no longer have the grounds or the purpose of the processing of your personal data is no longer valid, if you withdrew your consent to the processing or opposed to their processing, or in any other case, in which the processing of personal data is inconsistent with the provisions of the Regulation, you can request to have your personal data removed. the "Right to be forgotten" may, however, be limited in cases where further keepinng of your personal data is justified because of our legal obligations, for statistical purposes or to establish defense and investigation of claims,
the right to limit the processing of personal data - you can request to have the operation on your personal information suspended if you find that: (I) they are incorrect - until they are corrected, (ii) we process them in accordance with the law, but you do not want to have them removed and only limit their use, (iii) the purposes for which we processed your personal data are no longer valid and they are not needed any more, but you need them to determine, investigate or defend claims, (iv) in the case of raising reasoned objections - until we consider them,
the right to transfer data - you can request to have your personal data transferred to another administrator of your choosing, or have them transferred to you. However, this right only covers the data provided to us by you if they are processed in order to comply with the agreement or on the basis of the consent and in an automated way,
If you expressed additional consent to the processing of your personal data at any time and in any form, you can withdraw it, but it will not affect the compliance with the law of the processing of your personal data before the withdrawal of the consent,
if we process your personal data in our legitimate interests, you can also raise an objection against such processing reasoned with your particular situation. In the case of raising reasoned objections, we will examine whether our legitimate interests are still valid and current and if they still have priority over your interests and your privileges and after such evaluation we will take a decision as to the further processing or its cessation. However, if our legitimate interest is direct marketing of our products and services, you are eligible for the right of objection. In the event of an objection to the processing of data for direct marketing purposes, your personal data will not be further processed,
You can also bring a complaint to the Main Inspector of Personal Data or other supervising body established in its place, if you decide that our processing of your personal information violates the provisions of law.

Cookies

When you use our web pages, you agree to use cookies in accordance with this Policy. Only when the cookies are active, you can use all of the features that are available on our website. If you do not agree to the use of cookies, you should change the settings of your browser or unsubscribe from the use of our pages.

What are cookies?

Cookies are small text files saved and stored on your computer when you are on the Internet and they allow to save your preferences using the visited web pages. Cookies usually contain the name of the web site which they come from, the period of their existence or a randomly generated unique number used to identify the browser you are using. After the browser received the cookies, it sends them as additional information back to the server whenever you enter our website. The Web server creates separate cookies for each user. Cookies allow us to recognize our web sites users and in this way to send them the requested information. They also allow us to store your login data on the website. Cookies themselves do not contain user's email address information or their personal data. Our statistical analyzes may contain other identifiers, including IP addresses that are used to determine the number of unique users of our web sites and trends by country of origin and not to determine the identity of individual users.

In our cookies, we do not save personal data. We use them only to collect information that helps us later to improve the operation of the web page, for example to find and repair errors on the page. These files in no way change the settings of your computer nor settings of the installed software.
Our sites may use the following types of cookies:

session cookies - they remain on your computer until you turn off the internet browser
persistent cookies - they remain on your computer as long as they have a period of validity set or until you clear them,
statistical cookies - they allow to collect information about how to use the page
Cookies are used to store preferences and user settings,
advertising cookies - they allow to provide users with advertising content tailored to their interests.

What do we use cookies?

to maintain the user session after logging so that e.g. the user does not need to enter its login and password every time they switch the page
to preserve individual content settings of our web pages for each user, e.g. save shopping cart status in the online shop,
to better fit the content of our web pages to your expectations and interests,
to collect statistics that allow us to improve the functionality and content of our web pages.
for statistical analyzes of users behaviour.

Additional functionality.

Our individual websites may use the tools of third-party services in order to offer users additional functionality such as to allow loggin in to our Online Stores using your Google or Facebook account. The use of these tools will pile cookies on users' tools in order to facilitate the use of these functionalities and ensure that user interaction is displayed correctly on our sites. You will find information on logging in to web sites using Facebook or Google accounts in help pages of these services under the following links:

https://www.facebook.com/help/405977429438260
https://support.google.com/accounts/answer/112802?hl=pl

You can read more about our other tools for third-party services in points 8 and 9 below.

How can you change the settings for cookies or delete them?

Most Internet browsers allows storage of cookies on your computer by default. But you can change the settings for cookies in your browser at any time. These settings can be changed in particular in such a way as to block the automatic support of cookies or inform you each time they are posted on your computer. You can find detailed information about the capabilities of cookies and how to support them in the settings of your web browser. Below, you will find links to technical support for the management of cookies in the most popular web browsers:

https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=pl
https://support.mozilla.org/pl/kb/ciasteczka
http://help.opera.com/Windows/12.10/pl/cookies.html

Failure to change the browser settings for cookies means that they will be included in your computer and thus we will store information on your local computer and access this information. Remember, however, that if you block our cookies, it will affect the convenience of use of our page, e.g. you may not be able to visit certain areas of the site or you will not receive personalized information during their view. We will also not be able to collect anonymous information about the use of our site in order to improve its content and services. Exclusion of the use of cookies may cause inconvenience in use of certain services on the web pages, in particular requiring login, but you may still read or watch the content placed on the site.

Google Analytics and Google AdWords

Our websites use Google Analytics - a service for statistical analysis of web pages provided by Google Inc. ("Google"). Google Analytics use cookies which analyze how you use web pages. Information generated by the cookies on how you use our web pages, are used by us and sent to the Google servers.

You can prevent the collection of the data generated by cookies on how you use our web sites (including your IP address), and the processing of such data by Google, by downloading and installing the available plug-ins to the browser availbale under the following address: Https://tools.google.com/dlpage/gaoptout?hl=pl remember, however, that the use of these anonymization techniques, including IP masking, may lead to incorrect operation of web pages.

We also use Google AdWords Remarketing, for the purposes of marketing and to analyze user preferences. AdWords Remarketing will display ads tailored to you based on which parts of our web pages sites you have visited by placing a cookie on your computer. Google AdWords Remarketing allows us to match our marketing to better meet your needs and display only advertisements that you could be interested in. If you do not want to take part in our Google AdWords Remarketing, you can unsubscribe from it by visiting Google's Ads Preferences Manager and changing the settings of displayed ads.

Use of plugs to Facebook, Google+, Twitter, other social media

On our websites, we have integrated plug-ins to our social networking sites such as Facebook, Google, Twitter, Pinterest and other. These plugs are supplied by external social networking sites and they support their functions. Therefore, social networking sites are informed e.g. that you have just visited a page of our online service. Using the "I like" buttons, "+1" or similar functions such as sharing or commenting on content will send and store information in your personal social media account. To prevent the transmission and storage of data on you and your behavior while you visit our sites to social networking sites, log out of them prior to visiting our website. For more information about the collection and use of data by the social networking sites, go to the privacy policies of the services that you use.

Our websites also use Facebook's tracking pixel. Facebook's pixel is an analytical tool that helps you measure the effectiveness of advertising on the basis of the analysis of the activities undertaken by the users on a web site. We can use the data from the pixel to collect information about your activity on our website and use this information to measure and match ads to the recipient in the following range:

Publishing advertisements among target audience
Creating groups of advertising recipients
Using Facebook's other advertising tools

For more information about the settings of the ads displayed based on your activity on the Internet and their management, visit the following link:
https://www.facebook.com/help/109378269482053/?helpref=hc_fnav

Contact

If you have any questions regarding the collection, processing or use of personal data or other matters related to their processing and in order to exercise your powers, you can contact us or Data Protection Inspector using the contact information provided in points 1 and 2 hereof.

Amendments to the Privacy Policy

The rules described in this Policy may change. We shall update the Privacy Policy by sharing its latest version on our sites.